Evaluation of Materials/Products Suppliers
| Supplier classification | Assessment | Control measures |
| ≥ 85% | Approved - Preferred | No additional measures are required |
| ≥ 70% and < 85% | Approved - Good | No additional measures are required |
| ≥ 50% and < 70% | Approved - Satisfactory | Assess the need for any measures related to the lowest-scoring criterion |
| < 50% | Unsatisfactory | Define an action plan to be agreed with the supplier or maintain the supplier as a backup option in relation to the main supplier(s) |
Target Score: 85%
| BLOCK 1 | Account management and customer service | 20% |
| Q1 | Rate the supplier's performance, approach and ability to respond to ATM's business needs and objectives | 15% |
| R | Shows little interest | 0% |
| R | Reactive with limited follow-up | 25% |
| R | Resolves the main issues and is generally reactive | 50% |
| R | Forward-thinking supplier that anticipates business needs and objectives | 100% |
| Q2 | Rate how easy it is to do business with this supplier. (Consider the following behaviours: flexibility, accountability and overall attitude) | 15% |
| R | The supplier is difficult to work with and is generally uncommunicative | 0% |
| R | The supplier's accessibility, accountability and communication are inconsistent | 25% |
| R | The supplier is generally flexible, accountable and communicative, and values the relationship | 50% |
| R | The supplier excels in all these behaviours | 100% |
| Q3 | Does the supplier attend meetings and/or respond to any form of contact when requested? | 15% |
| R | Unsatisfactory – Does not attend meetings when requested and/or does not respond to contact, only doing so after multiple attempts. | 0% |
| R | Acceptable – Responds or participates, but frequently with delays or only after follow-up; attends/responds to less than 75% of contacts/meetings. | 25% |
| R | Good – Responds within the agreed timeframes and participates in most contacts/meetings (more than 75%), with only minor exceptions. | 50% |
| R | Excellent - Always responds promptly and proactively, within the agreed timeframes, and participates in 100% of contacts/meetings with a collaborative attitude. | 100% |
| Q4 | Does the supplier use standardised processes to assess our satisfaction as a customer? | 10% |
| R | Non-existent – No processes are in place to assess customer satisfaction. | 0% |
| R | Ad Hoc – Feedback is collected informally and occasionally, without being recorded. | 25% |
| R | Partially Structured – There are occasional assessment activities, but no defined standard. | 50% |
| R | Structured – There is a standardised and recurring process for measuring satisfaction, with results being recorded. | 100% |
| Q5 | To what extent does the supplier meet the agreed deadlines for its commitments? | 15% |
| R | Always late | 30% |
| R | Frequently late | 60% |
| R | Usually on time | 80% |
| R | Always on time | 100% |
| Q6 | How would you rate the after-sales service? | 15% |
| R | Unsatisfactory – The supplier does not provide after-sales support or responds very slowly/inadequately. | 0% |
| R | Acceptable – Some after-sales support is provided, but there are limitations in terms of speed, quality or consistency of service. | 25% |
| R | Good – After-sales support is provided appropriately, with timely responses and satisfactory resolution of needs. | 50% |
| R | Excellent – The supplier is proactive, follows up on satisfaction after delivery and resolves all issues efficiently and consistently. | 100% |
| Q7 | Does the supplier resolve issues and escalate them internally as appropriate? | 15% |
| R | Unsatisfactory – Does not resolve issues or escalate them internally; lacks accountability or follow-up. | 0% |
| R | Acceptable – Resolves issues only after repeated requests or escalates them slowly, with limited effectiveness. | 25% |
| R | Good – Resolves issues appropriately and escalates them internally when necessary, with reasonable follow-up. | 50% |
| R | Excellent – Acts proactively, escalates issues internally with clarity and ensures prompt and effective resolution, while maintaining follow-up. | 100% |
Target Score: 85%
| BLOCK 2 | Innovation and Technology | 15% |
| Q8 | Has the supplier implemented approved changes to improve quality, reduce costs or increase efficiency? | 50% |
| R | No recommendations have been made | 0% |
| R | Opportunities were discussed but not implemented | 25% |
| R | Opportunities were partially implemented | 50% |
| R | The changes were successfully implemented and delivered significant results | 100% |
| Q9 | Does the supplier use or provide the best available processes or technologies? | 50% |
| R | The supplier uses technology or practices that have a negative impact on our company | 0% |
| R | The supplier's technology or processes meet our needs | 25% |
| R | The supplier provides best-in-class technology and practices | 50% |
| R | The supplier is actively involved in defining industry standards and best practices | 100% |
Target Score: 85%
| BLOCK 3 | Quality | 25% |
| Q10 | Does the supplier provide products/services in compliance with the applicable technical requirements and specifications? | 5% |
| R | Does not meet the requirements | 0% |
| R | Partially meets the requirements | 25% |
| R | Meets the requirements satisfactorily | 50% |
| R | Consistently meets the requirements and demonstrates the ability to improve | 100% |
| Q11 | Does the supplier meet the agreed deadlines for carrying out/delivering the service? | 5% |
| R | The supplier does not meet the agreed deadlines | 0% |
| R | The supplier meets the deadlines, but with some delays | 25% |
| R | The supplier meets the deadlines satisfactorily | 50% |
| R | The supplier meets the deadlines and may propose improvements | 100% |
| Q12 | How satisfied are you with the final product/service? | 15% |
| R | Unsatisfied | 10% |
| R | Partially satisfied | 50% |
| R | Satisfied | 90% |
| R | Exceeded expectations | 100% |
| Q13 | Does the supplier hold certifications or qualifications relevant to the supply? | 5% |
| R | Does not hold any | 0% |
| R | Partially meets the certification/qualification requirements | 50% |
| R | Holds the appropriate certifications/qualifications | 100% |
| Q14 | Does the supplier demonstrate continuous improvement practices? | 15% |
| R | Unsatisfactory – Does not demonstrate initiatives or interest in improving processes or practices. | 0% |
| R | Acceptable – There are occasional improvement actions, but no structured or recurring approach. | 25% |
| R | Good – Implements improvements regularly and demonstrates a commitment to process optimisation | 50% |
| R | Excellent – Continuously assesses performance, identifies opportunities and implements improvements systematically and proactively. | 100% |
| Q15 | Does the supplier identify risks, communicate them and explain their implications? | 15% |
| R | Unsatisfactory – Rarely identifies or communicates risks, only reacting when problems occur. | 0% |
| R | Acceptable – Identifies and communicates some risks, but does so late or incompletely, with limited clarity regarding their implications. | 25% |
| R | Good – Identifies and communicates risks regularly, explaining their impact and potential consequences. | 50% |
| R | Excellent – Acts proactively, identifies risks in advance, communicates them clearly and presents their implications and preventive measures. | 100% |
| Q16 | Does the supplier hold and provide the documentation and records required for the contracted activities (e.g. licences, permits, accreditations, qualifications, certifications, technical data sheets, safety data sheets, certificates, reports, traceability records, etc.)? | 15% |
| R | Does not provide them | 0% |
| R | Provides them partially | 25% |
| R | Provides them satisfactorily | 50% |
| R | Provides them fully and in a timely manner | 100% |
| Q17 | Does the supplier have qualified technical personnel for the contracted activities? | 15% |
| R | No | 0% |
| R | Yes | 100% |
| Q18 | Does the supplier have the ability to provide appropriate solutions to urgent situations, needs and expectations, while demonstrating a partnership approach? | 10% |
| R | No | 0% |
| R | Yes | 100% |
Target Score: 85%
| BLOCK 4 | Financial Management and Pricing | 20% |
| Q19 | Rate the accuracy and timely submission of invoices and/or credit notes by the supplier | 50% |
| R | Frequently late and/or with significant errors | 10% |
| R | Occasionally late and/or with minor errors | 75% |
| R | Always timely and accurate | 100% |
| Q20 | Does the supplier benchmark its pricing and offer competitive market prices? | 50% |
| R | No | 0% |
| R | Yes | 100% |
Target Score: 85%
| BLOCK 5 | Social Responsibility and Sustainability Indicators | 20% |
| Q21 | Does the supplier follow policies or have published practices that prohibit workplace harassment and unlawful discrimination? | 20% |
| R | Unsatisfactory – There are no known policies or evidence of practices addressing harassment or discrimination. | 0% |
| R | Acceptable – There are informal references or occasional practices, but no formalised or published policies. | 25% |
| R | Good – Defined policies or codes of conduct are in place, with basic internal communication and reasonable compliance. | 50% |
| R | Excellent – The policies are published, widely communicated, and there is evidence of compliance and active monitoring among employees. | 100% |
| Q22 | Does the supplier follow published policies regarding conflicts of interest in the conduct of business? | 20% |
| R | Unsatisfactory – There are no known policies or evidence of conflict-of-interest management. | 0% |
| R | Acceptable – There are informal practices or internal guidelines, but no published or structured policies. | 25% |
| R | Good – The supplier has defined policies or procedures to prevent conflicts of interest, with basic internal communication. | 50% |
| R | Excellent – The policies are published, clear, communicated to all employees, and there is an active process for preventing and reporting conflicts of interest. | 100% |
| Q23 | Does the supplier follow its published policies regarding sustainable practices? | 20% |
| R | Unsatisfactory – There are no known policies or visible actions related to sustainable practices | 0% |
| R | Acceptable – There are some practices or occasional initiatives, but no formalised policies or structured commitment. | 25% |
| R | Good – The supplier has defined sustainability policies and demonstrates consistent compliance in its operations. | 50% |
| R | Excellent – Sustainability policies are formalised, publicly communicated and integrated into the organisation's strategy, with clear evidence of implementation and monitoring. | 100% |
| Q24 | Does the supplier comply with environmental requirements (licences, practices, waste management, assessment and control of environmental impacts)? | 20% |
| R | Does not comply or does not provide evidence of compliance. | 0% |
| R | Partially complies with the applicable requirements. | 50% |
| R | Adequately complies with the applicable requirements. | 100% |
| Q25 | Does the supplier comply with occupational health and safety requirements (qualifications, practices, risk assessments)? | 20% |
| R | Does not comply or does not provide evidence of compliance. | 0% |
| R | Partially complies with the applicable requirements. | 50% |
| R | Adequately complies with the applicable requirements. | 100% |